This page lists the official business identity and customer support details for Tidm. The same information appears across the footer and policy pages.
OUR IDENTITY
Legal Business Name: 104 PALMERA LLC
Store Name: Tidm
Physical Business Address: 17389 US Highway 19 N, Clearwater, FL 33764, United States
CUSTOMER SUPPORT HOURS
Support Hours: Monday-Friday: 9:00 AM - 5:00 PM (GMT-08:00) Pacific Standard Time (Los Angeles). These hours cover order review, U.S. delivery questions, returns, payment questions, privacy requests, and product-information support.
HOW TO REACH US
Current Support Email: care@tidm.shop
Business Phone Number: +1 (838) 448-7346
For order help, include the order number and checkout email. For a damaged, incorrect, or incomplete jump rope, attach photographs of the full cord, both handles, connection hardware, protective packing, and outer parcel.
JUMP ROPE QUESTIONS
Before ordering, customers may ask about listed cord and handle materials, rope and handle length, diameter, adjustability, bearing or swivel hardware, quantity, product net weight, or care. Support refers to published specifications and does not provide medical, rehabilitation, or guaranteed fitness-result advice.